Frequently Asked Questions
Can you recover my wallet?
We cannot guarantee that we will be able to recover your wallet. However, we have already helped hundreds of clients with the recovery of their wallets in the past.
Through our experience, our software tools and optimized scripts, which we run on high-performance, air-gapped hardware, we can help you find your wallet password or your seed phrase. We can also help you with the physical recovery of your wallet data. Please send us a request via the contact form and we will give you feedback if and how we can help you.
which wallets do you support?
In addition to popular wallets like Bitcoin Core, Blockchain.com, Ethereum Presale, Dogechain, Electrum, MyCrypto, MetaMask, MyEtherWallet and hardware wallets from Ledger, Trezor, KeepKey and BitBox we have also gained experience with less common wallet solutions. Tell us about your wallet and we will let you know if our wallet recovery services are right for you.
How do i start a request
You can send us your request via our contact form. We will get back to you within 24 hours. You can also contact us via e-mail or phone.
Why should i trust you with my wallet
We believe that trust begins with transparency. With us, you always know who you’re dealing with. You’ll have the opportunity through a video call to meet us face-to-face, ask any questions, and get a feel for how we operate. Prior to exchanging data and commencing any recovery work, we’ll sign a legal agreement with you according to European and US laws to protect your interests.
How those payment works
Payment is strictly success-based, which means that we will only be paid if we successfully recover your wallet for you. Our success fee is 20% of the total value of the recovered wallet.
Can i communicate with you in encrypted form
You can contact us through encrypted messaging via our PGP key:
How can i be sure that communication is from REWALLETT?
We will always communicate with you through our official channels, such as verified email addresses and phone numbers. To ensure you are communicating with us please check the email domain: All official emails from ReWallet will come from our domain @rewallett.com. Our official phone numbers are listed on our website. Visit our website directly by typing https://rewallett.com into your browser.
can you recover lost or stolen crypto?
We offer both technical wallet recovery services and stolen crypto recovery from scams, hacks or other types of fraud. In such circumstances, recovery is only possible through direct assistance from law enforcement which we can have some professional law enforcement officer trained and assigned for that.